Shipping policy

Shipping Policy

We ship worldwide and work hard to get your order out the door fast. Please read the full timeline below so you know exactly what to expect.

Processing Time

All orders are processed within 1 to 3 business days after payment is confirmed. Orders placed on weekends or holidays begin processing the next business day. You'll receive a confirmation email with tracking as soon as your order ships.

Shipping Time

Standard delivery takes 6 to 10 business days from the date your order ships. Total time from order to doorstep is typically 7 to 13 business days when you include processing.

Shipping Rates

Shipping costs are calculated at checkout based on your location and order size. We run free shipping promotions throughout the year, keep an eye on the site or our email list.

Tracking Your Order

Once your order ships, you'll get a tracking number by email. Please allow up to 48 hours for tracking to update after you receive it. If tracking hasn't moved after 5 business days, email us and we'll look into it.

Delays

Shipping times are estimates, not guarantees. Delays can happen due to customs, carrier backlogs, weather, or peak season volume (especially October and December). We can't refund shipping costs for carrier delays outside our control, but we'll always help you track down a stuck package.

Wrong Address

Double-check your shipping address at checkout. We're not responsible for packages shipped to an incorrect address provided by the customer. If a package is returned to us due to a bad address, the buyer covers reshipping costs.

Lost or Stolen Packages

If tracking shows delivered but you didn't receive the package, first check with neighbors and your local carrier. If it's still missing after 3 business days, contact us and we'll help you file a claim with the carrier. We're not responsible for packages marked delivered by the carrier, but we'll do what we can to help resolve it.