Refund policy

We put real care into every onesie, and we back that up with a defect-only return policy. Because these are made-to-order style loungewear items produced in limited runs, we can't accept returns for sizing mistakes, change of mind, or general dissatisfaction. Please read the full policy below before placing your order.

What's Covered

We'll replace your item or issue a full refund if any of the following apply:

  • Manufacturing defects in stitching, seams, or hemming
  • Broken, stuck, or missing zipper components on arrival
  • Holes, tears, or fabric damage present when the package is opened
  • Missing pieces (hood topper detached, patch missing, etc.)
  • Wrong item shipped (wrong color, wrong size, wrong style vs. what you ordered)
  • Package arrives visibly damaged with product damage inside
  • Significant color defect vs. product photos (not minor screen variation)

What's Not Covered

We do not offer returns, refunds, or exchanges for:

  • Change of mind, buyer's remorse, or "it didn't look how I expected"
  • Ordering the wrong size (please use the size guide, sizing is final)
  • Ordering the wrong color or wrong colorway
  • Fit preferences (too loose, too tight, too long, too short) when the item matches the listed measurements
  • Minor color variation between screens and physical product
  • Normal wear, pilling, fuzzing, or fading from use and washing
  • Damage caused by machine drying, bleach, ironing, or improper care (see care instructions on the tag)
  • Damage from pets, snags, or accidents after delivery
  • Items worn, washed, or with tags removed (unless reporting a defect)
  • Late claims filed more than 30 days after delivery
  • Items returned without prior written approval from our support team

How to File a Defect Claim

  1. Email us at seravoltd@outlook.com within 30 days of the delivery date on your tracking.
  2. Include your order number, the name on the order, and 3 to 5 clear photos showing the defect in natural daylight. For zipper issues, include a short video if possible.
  3. Do not ship the item back yet. Unapproved returns are refused at our warehouse and cannot be refunded.
  4. Our team will review within 3 business days and respond with next steps.
  5. If approved, we'll either ship a free replacement or issue a full refund to your original payment method. Refunds typically post within 5 to 10 business days depending on your bank.

Shipping Costs

If the claim is approved as a defect or shipping error on our end, we cover return shipping and replacement shipping. For any approved return outside of a defect (rare, case by case), the buyer is responsible for return shipping and original shipping charges are non-refundable.